Contact
At August Archive, we consider exceptional service to be as essential as exceptional design. Whether you have a question about a product, need assistance with an order, or simply wish to share your experience, we welcome the opportunity to help. Every message is read and answered by a real member of our team, with the care and attention you deserve.
How to Reach Us
The fastest and most reliable way to contact us is by email. We aim to respond to every enquiry within one business day, and often much sooner.
- Email: support@augustamore.in
- Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
We are closed on Sundays and national holidays, but you are welcome to write to us at any time — messages received outside of business hours will be attended to on the next working day.
What We Can Help With
Our team is here to assist you with a wide range of enquiries, including but not limited to the following:
- Order assistance: Help with placing an order, questions about an existing order, or updates on dispatch and delivery.
- Product guidance: Advice on sizing, fit, fabric, and care, so you can choose with confidence.
- Returns and exchanges: Support in initiating a return or exchange, and answers to any questions about our policies.
- Payments and billing: Clarification on payment methods, charges, or refunds.
- General enquiries: Anything else you would like to know about August Archive.
Before You Write
To help us assist you as quickly as possible, we kindly ask that you include your order number, if applicable, along with a clear description of your query. The more detail you provide, the more efficiently we can resolve your request. If your question relates to a specific product, mentioning the product name will help us respond with precision.
Sizing & Fit Support
Choosing the right size online can be challenging, and we are glad to help. If you are unsure which size to select, please consult our Fit Guide for detailed measurements across every category. Should you still have questions, write to us with your measurements and we will happily recommend the best fit for you. We would always rather help you get it right the first time than have you go through the inconvenience of a return.
Our Commitment to You
We understand that behind every order is a real person with real expectations, and we take that responsibility seriously. Our goal is not merely to answer your questions, but to leave you feeling genuinely looked after. We treat every interaction as an opportunity to demonstrate the same standard of care that defines our garments.
Your satisfaction is central to everything we do at August Archive. If ever we fall short of your expectations, we want to know — honest feedback allows us to improve and serve you better. Equally, if we have made your day a little brighter, we would love to hear that too.
Thank you for choosing August Archive. We look forward to hearing from you and to being of service. Please do not hesitate to reach out at support@augustamore.in — we are always happy to help.