Cancellation Policy
At August Archive, we understand that circumstances can change, and that you may occasionally need to cancel an order after placing it. This Cancellation Policy explains how our cancellation process works, the timeframes involved, and how refunds are handled, so that you always know exactly where you stand. This policy is operated by Giri Aashutosh Jayprakash under the brand August Archive.
Cancellation Window
You may cancel your order within 24 hours of placing it, or at any time before it has been dispatched, whichever occurs first. We process and prepare orders promptly to ensure swift delivery, which means the window for cancellation is necessarily limited. Once an order has entered the dispatch stage, it can no longer be cancelled, though it may still be eligible for return under our Return and Refund Policy.
How to Cancel an Order
To cancel an order, please contact us as soon as possible at support@augustamore.in, quoting your order number and a brief note requesting cancellation. The sooner you reach out, the more likely we will be able to stop your order before it is dispatched. Our team will confirm your cancellation by email once it has been processed. We recommend that you wait for this confirmation before considering your order cancelled.
Refunds for Cancelled Orders
For prepaid orders that are successfully cancelled, your refund will be processed to your original method of payment within 7 to 10 business days. The exact time for the amount to appear in your account may depend on your bank or payment provider. For Cash on Delivery orders, no payment will have been taken, so no refund is necessary upon cancellation.